Simple. Intelligent. Progress.
Who do people tend to believe the most? Where do they obtain information to make decisions? They read customer reviews online. These have two major catches, which Feedbackmonster cleverly bypasses.
Accomplishing a lot with little effort
From now on, you can personally manage what previously has made reviews so unpredictable. You have everything under your control, receive more genuine reviews, and are not at the mercy of negative feedback.
The principle
From now on, you can personally manage what previously has made reviews so unpredictable. You have everything under your control, receive more genuine reviews, and are not at the mercy of negative feedback.
A brief explanation of the principle.
This 90-second video shares what exactly is behind the clever principle of Feedbackmonster.
Increase awareness of your company
Considerably fewer than 20% of your customers are willing to voluntarily leave a review. If they were dissatisfied–whether it is justified or not–it will be posted online for everyone to read, forever.
With Feedbackmonster, you will be able to encourage a much larger number of customers to provide a review than before. Negative reviews are filtered out and sent directly to your inbox, allowing you to respond accordingly. This gives you a second chance with your customer.
You actively draw your customer’s attention to the option of providing a review–through your staff, through flyers featuring a QR code, etc.
Instead of posting the review directly on TripAdvisor, Google, Facebook and Co., your customer is first directed to a rating page for your company.
There, the customers post their review:
Positive reviews
Are promptly forwarded to the platform of your choice (TripAdvisor, Google, Facebook etc.) and published.
Negative reviews
Are forwarded to you via the feedback form, instead of to the rating platform. As a result, you learn what you can do better and you have the option of contacting the reviewer by e-mail. These reviews consequently do not show up online.
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Eiger Selfness Hotel Grindelwald
“We process our guest feedback at Barry’s Restaurant, Bar & Lounge using ‘Feedbackmonster’ and highly appreciate its user-friendly interface, favorable value for money, and effortless collaboration.”
Personal rating page- All portals in one spot
- Dedicated feedback form
- Individual feedback questions
- Multilingual
- Feedback – Positive online/Negativ offline
Still have questions?
Our FAQ section answers the most frequently asked questions, perhaps also yours.
If you still can’t find the answer, feel free to contact us at any time.
